Gaya APA
Tjiptono, F.
(2018).
Service Management: Mewujudkan Layanan Prima
(
Edisi 3)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
Edisi 3
Yogyakarta:
ANDI,
2018.
Text.